The details.
Allergens, how ordering works, what to expect if something goes wrong, and what we do with your details. If anything here is unclear, call us on 020 8797 2567.
Allergens and dietary requirements
Ask us for allergen information on any dish before you order — in the shop, on the phone, or in the notes on a delivery app — and we will tell you exactly what is in it. Vegetarian (V) and vegan (VE) dishes are marked on the menu. Go to the menu.
UK law regulates fourteen allergens: cereals containing gluten, crustaceans, eggs, fish, peanuts, soybeans, milk, tree nuts, celery, mustard, sesame, sulphur dioxide and sulphites, lupin and molluscs.
Please read this if you have a severe allergy.
Every dish is cooked to order in a single kitchen. Skewers share a grill, fried items share a fryer, and sesame and nuts are handled throughout, so we cannot guarantee any dish is completely free from a given allergen. Please tell us about an allergy before you order and we will tell you exactly what is in the dish.
Tell us before you order — on the phone, in the shop, or in the notes field on a delivery app — and we will check the dish for you and tell you honestly whether we can make it safely.
Food hygiene
Our first inspection has not happened yet. The rating goes here the day it does, whatever it is. Food Standards Agency (opens in a new tab)
Ordering, collection and delivery
You can order online for collection through our Square ordering page (skewrsgrill.square.site), by phone on 020 8797 2567, in person at the counter, or for delivery through the apps listed on the homepage. Online orders close 30 minutes before we do.
Prices and charges
Orders placed online direct with us get 30% off menu prices. From Monday 26 October to Sunday 8 November 2026 the online discount is 30% instead of the usual 10%, and the same 30% applies to orders in the shop. The discount does not apply to orders placed through Deliveroo, Uber Eats or Just Eat, which set their own prices.
REPLACE-ME: state the delivery fee, any minimum order, any packaging charge, and the delivery radius. Every charge a customer cannot avoid must be shown before they order, not at checkout.
Changing or cancelling an order
Food is prepared fresh once your order is accepted, so an order cannot normally be cancelled after that point. This is permitted under the Consumer Contracts Regulations 2013, which exclude the usual fourteen-day cancellation right for goods that spoil quickly and for catering supplied on a specific date. If you need to change something, call us straight away and we will do what we can.
If something is wrong
If an order is wrong, missing an item, or arrives cold, call 020 8797 2567 the same day and we will put it right — a replacement or a refund, whichever you would rather. If you ordered through Deliveroo, Uber Eats or Just Eat, tell them too, because the refund runs through their system.
Complaints
Email skewrsgrill@outlook.com or ask for the manager on the phone. We aim to reply within REPLACE-ME (e.g. two working days). If we cannot resolve it between us, you can contact the Citizens Advice consumer service or London Borough of Hounslow's environmental health team.
Getting here
26 Chiswick High Road, London W4 1TE. The collection counter is straight ahead as you walk in. Open in Maps (opens in a new tab)
By tube and bus
- Stamford Brook (District) — 2 minutes on foot
- Turnham Green (District, Piccadilly) — 6 minutes on foot
- Ravenscourt Park (District) — 9 minutes on foot
- REPLACE-ME: confirm bus routes with TfL
Parking
Metered bays on the High Road and side streets, inside a Hounslow controlled parking zone — check the sign on the post before you pay. Hounslow uses PayByPhone and never QR codes; ignore any QR sticker on a machine.
Collecting? Pull into the loading bay outside for two minutes and we will bring it out to you.
Accessibility
The shop
- Level entrance from the pavement, no step at the door.
- There is no accessible toilet.
- Tables and bar stools to eat in. No bookings: just walk in.
- High chairs are available.
- Dogs are welcome in the seating area.
This website
This site is built to WCAG 2.2 level AA. It works with the keyboard alone, with a screen reader, at 200% zoom, with reduced motion, and with JavaScript switched off. If you hit something that does not work for you, email skewrsgrill@outlook.com and tell us what happened — we will fix it.
Privacy notice
Skewrs Grill, 26 Chiswick High Road, London W4 1TE, is the data controller for the personal information described here.
What we collect, and why
- Online orders. Your name, contact details, your order and anything you add in the order note. Online orders are taken through Square; we use the details only to prepare and hand over your order and to contact you about it.
- Phone orders. Your name, phone number and delivery address, used to make and deliver the order.
- Nothing else. This website sets no cookies, runs no analytics, and loads nothing from an advertising network. There is no tracking here to opt out of.
How long we keep it
REPLACE-ME: state a real retention period, e.g. enquiries kept for 12 months, then deleted. Do not write "as long as necessary".
Who else sees it
Online orders are processed and held in our Square account; Square's own privacy notice explains how it handles that data. This website is hosted by Netlify. If you order through Deliveroo, Uber Eats or Just Eat, those companies are separate data controllers with their own privacy notices. We do not sell your details to anybody.
Your rights
You can ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete it. Email skewrsgrill@outlook.com. If you are unhappy with how we have handled your data you can complain to the Information Commissioner's Office at ico.org.uk (opens in a new tab).